SHOPMETRICS CX
We enable organizations to ACHIEVE EXCELLENCE in quality-of-service and customer experience!
See it in actionSolutions for Customer Experience Excellence
Redefine Operational Efficiency with Shopmetrics CX at the Core of Your Operations
Shopmetrics CX is the core of the CX Suite, an integrated ecosystem of products covering your full operations. Service a wide spectrum of projects: Mystery shopping, Internal audits, Retail audits, Telephone/web audits, In-store demonstrations, Micro-gigs, and more.
Industry-Leading A4 METHODOLOGY
Deliver superior value to your clients with a complete methodology to close the quality management loop. Enable total service excellence through continuous process improvement.
Consistent on Mobile and Desktop
- Responsive design for a consistent user experience
- Optimal navigation on various form-factors
- Functions are adapted across devices and screens
Simple to Configure. Build Process-Specific Views with an Intuitive Applet Builder:
- GUI-based with various authoring options
- Instant preview-as-you-build
- Modern design enables easy adoption
- Consistent and intuitive user experience
Process-Driven Design
- Navigation logically follows your business processes
- Important process KPIs are prominently displayed and color-coded
- Related records and data are easy to access
The Service Excellence Platform
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Get our help and ACHIEVE EXCELLENCE in quality-of-service and customer experience for sustainable growth!